Privacy Policy
Last Updated: January 2024 Command Security Group
1. Introduction
Command Security Group (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with applicable data protection laws.
This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you visit our website or engage with our services.
2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
• Name
• Email address
•Phone number
• Company name
• Enquiry details submitted through our contact forms
• Job application information (CVs, cover letters, etc.)
b. Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and tracking data (see Section 7)
c. Operational & Security Data
As a security services provider, we may process additional information when delivering contracted services, such as:
• Site access logs
• Incident reports
• CCTV footage (where applicable and clearly signposted)
• Visitor sign‑in information
3. How We Use Your Information
We use your information to:
• Respond to enquiries and provide requested services
• Manage client relationships and service delivery
• Process job applications and recruitment
• Improve our website and user experience
• Maintain security and compliance
• Keep internal records and fulfil legal obligations
We do not sell your data to third parties.
4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
• Consent — when you submit a form or opt‑in
• Contractual necessity — to deliver agreed services
• Legitimate interests — such as improving our website or ensuring site security
• Legal obligations — such as incident reporting or regulatory compliance
5. Sharing Your Information
We may share your information with:
• Trusted service providers (e.g., website hosting, email services)
• Regulatory bodies when legally required
• Law enforcement where necessary for safety or compliance
• Clients, when relevant to contracted security operations (e.g., incident reporting)
All third parties are required to handle your data securely and lawfully.
6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
• Enquiries: typically up to 12 months
• Client records: in line with contractual and legal requirements
• Recruitment data: up to 6 months unless you consent to longer retention
• CCTV footage: typically 30 days unless required for investigation
7. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve site performance
• Analyse visitor behaviour
• Enhance user experience
You can manage or disable cookies through your browser settings.
8. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to certain types of processing
• Withdraw consent at any time
• Request data portability
To exercise your rights, contact us using the details below.
9. Security Measures
We take data security seriously and implement appropriate technical and organisational measures, including:
• Secure servers and encrypted communications
• Access controls and staff training
• Compliance with industry standards and regulations
• Regular audits and risk assessments
10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Command Security Group Birmingham, United Kingdom Email: info@commandsecuritygroup.co.uk Phone: 0121 000 0000