Privacy Policy
Last Updated: January 2024 Command Security Group
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1. Introduction
Command Security Group (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal information is handled safely, securely, and in accordance with applicable data protection laws.
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This Privacy Policy explains what information we collect, how we use it, and the rights you have regarding your data when you visit our website or engage with our services.
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2. Information We Collect
We may collect the following types of information:
a. Information You Provide Directly
• Name
• Email address
•Phone number
• Company name
• Enquiry details submitted through our contact forms
• Job application information (CVs, cover letters, etc.)
b. Automatically Collected Information
When you visit our website, we may collect:
• IP address
• Browser type and version
• Device information
• Pages visited and time spent on the site
• Cookies and tracking data (see Section 7)
c. Operational & Security Data
As a security services provider, we may process additional information when delivering contracted services, such as:
• Site access logs
• Incident reports
• CCTV footage (where applicable and clearly signposted)
• Visitor sign‑in information
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3. How We Use Your Information
We use your information to:
• Respond to enquiries and provide requested services
• Manage client relationships and service delivery
• Process job applications and recruitment
• Improve our website and user experience
• Maintain security and compliance
• Keep internal records and fulfil legal obligations
We do not sell your data to third parties.
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4. Legal Basis for Processing
We process personal data under one or more of the following legal bases:
• Consent — when you submit a form or opt‑in
• Contractual necessity — to deliver agreed services
• Legitimate interests — such as improving our website or ensuring site security
• Legal obligations — such as incident reporting or regulatory compliance
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5. Sharing Your Information
We may share your information with:
• Trusted service providers (e.g., website hosting, email services)
• Regulatory bodies when legally required
• Law enforcement where necessary for safety or compliance
• Clients, when relevant to contracted security operations (e.g., incident reporting)
All third parties are required to handle your data securely and lawfully.
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6. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including:
• Enquiries: typically up to 12 months
• Client records: in line with contractual and legal requirements
• Recruitment data: up to 6 months unless you consent to longer retention
• CCTV footage: typically 30 days unless required for investigation
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7. Cookies & Tracking Technologies
Our website may use cookies to:
• Improve site performance
• Analyse visitor behaviour
• Enhance user experience
You can manage or disable cookies through your browser settings.
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8. Your Rights
You have the right to:
• Access your personal data
• Request correction of inaccurate information
• Request deletion of your data (where applicable)
• Object to certain types of processing
• Withdraw consent at any time
• Request data portability
To exercise your rights, contact us using the details below.
9. Security Measures
We take data security seriously and implement appropriate technical and organisational measures, including:
• Secure servers and encrypted communications
• Access controls and staff training
• Compliance with industry standards and regulations
• Regular audits and risk assessments
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10. Third‑Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of those websites.
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11. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, contact:
Command Security Group Birmingham, United Kingdom Email: info@commandsecuritygroup.co.uk Phone: 0121 000 0000